1. Scope of This Policy

This Policy applies to:

• All websites linked to this Policy, including https://jucyai.net/.
• All Services accessed through our platforms or applications, including:
  • app.jucyai.net
  • omni.jucyai.net
  • Poptalk
  • SurveyAi
  • WhatsApp App
  • Messenger App
  • Twitter App
  • Slack App
  • Artificial Intelligence App

2. What We Mean by Personal Information

Personal information refers to any data relating to an identified or identifiable natural or legal person, including:

• Name
• Email address
• Identification numbers
• Online identifiers
• Profile details or other identity-related information

We do not sell, rent, or loan personal information at this time, but reserve the right to update this policy with notice.

3. Information We Collect

3.1 Integrations and Connected Apps

Slack Integration

When integrating Slack, we collect:

• team_id
• channel_id
• access_token
• Your website URL
• Slack email, name, and profile picture of team members

Your Slack messages and attachments are routed through our servers to your website. No Slack data is stored on our servers.

Dialogflow & Google Integration

When integrating with Dialogflow or Google services, we collect:

• Refresh token
• Email address
• Profile picture
• Locale

Only the refresh token is sent to our server for authentication purposes. No other Dialogflow data is stored.

Facebook Messenger Integration

We collect:

• Page token
• Page ID

Messenger messages and attachments are transferred through our servers but not stored.

Other Third-Party Integrations

Your data shared with external services is governed by those service providers’ privacy policies.

4. Data Retention Policy

• We only store essential personal information such as email addresses.
• No conversations or message content are stored.

5. Data Removal Policy

• There is no automatic time limit for retaining your information.
• You may request deletion of your information at any time.
• Your information will be permanently deleted within 7 days of receiving your request.

6. Data Storage

• Your data is stored securely in our private databases.
• We do not grant third-party access to our databases.

7. Cookies & Tracking Technologies

• We do not currently use tracking cookies.
• Future cookie usage may involve:
  • Website functionality improvements
  • Analytics and performance tracking
  • Advertising or personalization
• Tags, scripts, and local storage objects (LSOs) may be used to store preferences or analyze usage.

8. How We Share Your Information

We may share personal information under the following circumstances:

• Service Providers: Trusted partners who help us operate, maintain, or improve our Services.
• Legal Requirements: When required to comply with laws, regulations, or official requests.
• Business Transfers: During mergers, acquisitions, or sale of company assets.

9. Log Files

We automatically collect certain technical information, including:

• IP address
• Browser type
• Operating system
• ISP
• Date/time stamps
• Referring/exit pages
• Clickstream data
• Usernames or emails used for login

10. Analytics Information

• We collect analytics to understand and improve Website and Service performance.
• Analytics may include usage patterns and features accessed.
• Some analytics data may include personal information if embedded in usernames or fields.

11. How We Use Personal Information

We use your information to:

• Provide access to our Services
• Process transactions and send confirmations
• Respond to inquiries and provide customer support
• Send security alerts, updates, and notifications
• Share product news, promotions, or events (if applicable)
• Monitor service usage and trends
• Prevent unauthorized access or fraudulent activities
• Fulfil other purposes disclosed at the time of collection

Currently, personal information is limited to your email address for subscription notifications.

12. Data Security

• We use industry-appropriate technical and organizational safeguards to protect your data.
• No online or electronic storage method is fully secure; absolute security cannot be guaranteed.

13. Use of Meta & WhatsApp Services

• - Facebook Login for Business
• - WhatsApp Cloud API

When you connect using these services, we may receive personal data including your Facebook profile information, WhatsApp phone number, messaging metadata, and other identifiers necessary to provide messaging functionality. We use this data solely to deliver the messaging features you request, synchronize messages, and authenticate your account.

We do not store WhatsApp message content longer than necessary to deliver services, and we do not share such content with third parties except as required by law or to provide our services.

14. WhatsApp Business Data

When you connect a WhatsApp Business Account, JucyAi processes messages and messaging events exchanged between your business and your customers. This includes message content, timestamps, delivery status, and phone number identifiers.

Message data is used solely to deliver messaging functionality, enable customer support conversations, and provide chatbot or automated responses when configured by the business.

15. Message Content and Storage

JucyAi stores message content only as long as necessary to provide customer support services and platform functionality. Message content is not sold, used for advertising, or shared with third parties except where required to deliver the service or comply with legal obligations.

16. Third-Party Platforms and Data Sharing

JucyAi may share data with third-party platforms only when required to provide requested services. These platforms include:

• Meta Platforms, Inc. (WhatsApp, Facebook, Instagram)
• Google (for authentication and login services)

Data shared with these platforms is governed by their respective privacy policies.

17. Third-Party Privacy Policies

• Meta Privacy Policy
• WhatsApp Privacy Policy
• Google Privacy Policy

18. User Control and Disconnection

You may disconnect WhatsApp, Facebook, or Instagram integrations at any time through your JucyAi account settings. Once disconnected, JucyAi will stop receiving new data from the connected platform, subject to legal or operational retention requirements.

19. Your Rights and Choices

• You may request access to or correction of your personal information.
• You may opt out of promotional communications at any time.
• You may manage cookie preferences through your browser settings.

To exercise these rights, contact us at info@jucyai.net.

20. Children’s Privacy

• Our Services are not intended for children under 13.
• We do not knowingly collect information from children.
• Parents may contact us to remove any information accidentally provided by a child.

21. Changes to This Privacy Policy

• This Privacy Policy may be updated periodically.
• Changes will be posted on this page with an updated Effective Date.
• We encourage you to review the Policy regularly.

22. Contact Us

• Email: info@jucyai.net
• Postal Mail:
  JucyAi Technologies
  6 Onyeike Kelechi Hispacon
  Egbu, Owerri, Imo State, Nigeria